Phone Answering Service
SERVICES
Types of professional answering services and features we provide
24 Hour Answering Service
In a 24 hour world, your callers deserve 24 hour support. Gone are the days of traditional business hours – now, people expect to be able to get in touch with your brand whenever is most convenient for them. Providing round the clock support is easier than you might expect. A 24/7 live answering service can provide primary or backup call answering both night and day.
The transition will be seamless, every time. In fact, most callers will have no idea they are speaking with a representative who is sitting in our office instead of yours. Since our agents work from customized call scripts that match your organization’s preferred language, policies, and procedures, callers will be treated to the same stellar customer experience they’d receive if your team was on duty.
After Hours Answering Service
PulsedCalls’s after hours call answering service is as versatile as it is convenient. Whether you’re heading home for the night, hitting the road for a much-needed vacation, or just want routine coverage for the hours you’re not in the office, you can trust our call center agents to have your back. Our team of night owls are standing by to ensure your organization never misses an opportunity to earn a new customer or serve an existing one.
Work/life balance is more important than ever before. If you and your colleagues are eager to enforce such boundaries in your organization, consider putting our after hours team to work for you. Our polite, professional, and highly-trained virtual receptionists can deliver excellent customer service while your team relaxes and recovers from a busy day. Turn our after hour call service on as you and your team head home for the evening, then turn coverage off when you arrive back in the office the next day. You’ll rest easy knowing that your callers are in good hands.
Answering Service
The United States grows increasingly more diverse with each passing year. With that growth comes an increased demand for multi lingual support. When non-native English speakers dial a company with English support, they’ll often hang up and try another business altogether. If hiring a full-time receptionist who speak the same language with the customer just isn’t in the cards for your organization, PulsedCalls is a great solution.
PulsedCalls’s “same customer’s language” telephone answering service can eliminate communication barriers between you, your team, and your callers. Our receptionists can speak up to 55 languages fluently to help customers place orders, schedule appointments, and answer any questions they might have about your offerings. This can give you a significant advantage over your competition – by extending your services to include other languages speakers, you’ll tap into an entire new demographic of customers. Callers won’t soon forget your efforts, either. You may even see an uptick in the number of referrals you receive from satisfied customers!
Call Overflow Answering Service
Time is among our most valuable assets. Send a clear message to your callers that you value their time by partnering with a call overflow service. If you’ve ever been stuck on the phone wondering how many other calls you’re missing out on in the meantime, you stand to benefit from such a service. Voicemail is outdated – there’s no faster way to alienate callers and push them into the arms of your competition. And making callers wait on hold? No good. With an overflow call answering service on your side, you’ll ensure you never miss another valuable conversation.
Of course, call handling solutions also free up your team to work on their own projects and daily to-do lists. Imagine how much more you might accomplish without phone calls interrupting your workflow. Whether you want coverage because your staff is busy with other projects or calls are constantly interrupting your productivity, our overflow call handling service delivers quality customer service every time the phone rings.
Appointment Scheduling Answering Service
Maintaining a full schedule is among the most important goals an organization can have. Of course, scheduling and reminding callers of those appointments can be a full-time job in itself. If you’re eager to connect with your callers while maintaining quality customer service for those you’re assisting in person, an appointment scheduling service may be the solution.
Our appointment answering service integrates seamlessly into your existing scheduling software. We can also create a customized calendar solution to accommodate any scheduling scenario. Since many of our clients work in the healthcare sector, we’ve designed our live appointment scheduling services in compliance with HIPAA regulations. No matter your goals or industry, trust our virtual receptionist appointment scheduling service to deliver every time.
